Refund & Cancellation Policy

• Cancel before the assessment is unlocked and before the first mentoring session — full refund, no questions asked.
• Once the assessment has been completed and the report generated, the assessment component is non-refundable; unused mentoring sessions are still refundable pro rata.
• Sessions can be rescheduled free of charge up to 24 hours ahead.
• Approved refunds are returned to the original payment method within 7–10 working days.

If you have paid for a programme but have not yet unlocked the assessment or attended a mentoring session, write to us and we will refund the full amount you paid, less any payment-gateway charge that the gateway does not return to us.

Every Dheya programme is priced as two parts: the assessment and report, and the mentoring sessions attached to it.

• Assessment and report: non-refundable once the assessment has been submitted, because the report is generated and released to you at that point.
• Mentoring sessions: refundable pro rata for sessions not yet delivered, calculated on the per-session value shown on your invoice.

• Reschedule free of charge with at least 24 hours' notice, as often as you need within the programme validity window.
• A no-show or a cancellation inside 24 hours consumes the session. The first such instance in a programme is waived once, on request.
• If a mentor cancels or is unavailable, the session is restored in full and rebooked at your convenience — never counted against you.

Instead of a refund you may transfer the unused value of a programme to another Dheya programme, or to an immediate family member, once per purchase. Transfers keep the original validity window.

If we cannot deliver what you bought — a mentor cannot be assigned, an assessment cannot be completed for technical reasons, or a cohort does not run — you get a full refund of the undelivered portion regardless of the timelines above. We do not ask you to accept credit in place of a refund.

Cohort and CSR engagements are governed by the cancellation and milestone terms in the signed engagement letter, since delivery is scheduled against an academic or corporate calendar. Deposits already consumed by mobilisation work are not refundable, and unstarted milestones are.

• Email us from the address used at purchase, with the invoice number and a one-line reason.
• We acknowledge within two working days and decide within five.
• Approved refunds are issued to the original payment method within 7–10 working days. Bank timelines beyond that are outside our control.

Pricing for every programme is listed on the pricing page, so you can check the assessment and session split before you buy.